Refund policy

Refund + Exchange Policy

If for any reason you are unsatisfied with your purchase, I will gladly exchange or provide store credit within 30 days of receiving your order. Product must be in perfect condition and in the original packaging, along with the proof of purchase.

To exchange your product or receive in store-credit, send an email to support@liftedearth.ca. You will be given a return authorization number which is required prior to sending your product to:

Lifted Earth Garden Supply Company
13-501 45th Street West
Saskatoon Saskatchewan CA
S7L5Z9

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Shipping & Returns

Orders placed before 5pm CST will typically ship next business day via Canada Post from the Saskatoon warehouse. Tracking information will be provided when your order is shipped out.

If you are in Saskatoon and would like to pick up your order, send me an email and I will provide a discount code to remove the shipping charges.

Returns are accepted within 21 days provided the product is in new, unused condition without damage. The customer is responsible for the return shipping costs. After the returned product has been received, in-store credit for the purchase amount will be provided. Refunds are not provided.

Refund policy

Shipping & Returns

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